Remote Monitoring and Management (RMM)

Ditch the overseas call center. Think of GSD Technologies as your virtual IT department. With a central hub in the Chicago suburbs, we pride ourselves on being accessible to you. We know that IT catastrophes can happen at any time and require immediate attention. GSD’s computer technicians can resolve many of your IT issues without requiring an on-site dispatch. Remote IT support allows your business to remain productive, even while we’re solving your complex technical issues.

No matter where you are, your IT problems can be addressed by trained professionals. Our responsive team is able to service issues remotely and securely from the GSD headquarters. We are able to maximize uptime and reduce your in-house maintenance costs by remotely remedying the issue. State-of-the-art remote management and monitoring software is used to connect our technicians to each of your critical assets.

Remote IT Services:

• Incident-based Support
• Network Monitoring
• Server Support
• Data Retrieval
• Slow System Issues
• System Formatting Issues
• Online Connectivity Issues
• Setup and Installations
• Spyware and Malware Removal
• Boot Up Issues

Using secure remote access tools, we are able to run diagnostics, access specific desktops or servers, and find solutions to increase operational efficiency. Our dependable remote IT team offers end-to-end customer care and takes the necessary actions to handle issues as they arise. Unlimited remote support means our qualified technicians are always ready to get your device or network back on track, as soon as possible. We resolve problems in real-time so you can focus on your business instead of your technical support.

We welcome our managed clients to contact us with any IT issue, big or small. You can easily get in touch with our in-house Service Desk by telephone, email, or using our service hub. Our call center is open Monday through Friday. We offer unlimited calls and clients are able to speak directly with an IT professional.

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